Client Relationships and the Importance of Establishing Credibility

Written by Joseph Raguso, Content Creator

Why are Client Relationships so Important? 

Great client management is the foundation of a reputable business. Account Managers and Directors act as the faces of a company, a crucial entry point in the formation and preservation of client relationships. Paying a great deal of attention to detail is one of the most important starting points to any successful relationship. If your client feels even the slightest bit of disconnect with your staff or services, chances are they are already shopping other alternatives for your business. It is essential to maintain a high level of attention and responsibility to all clients, even more so if you feel the relationship has been put under strain or stress. This ensures you can achieve a level of long-term commitment that goes both ways.

Client Nurturing

Knowing exactly who you are dealing with and the needs that are associated with a client is the first step in client nurturing. Face-to-face communication with clients is a crucial step to expanding boundaries in your client relationship. In addition to discussing existing projects or engagements, client meetings should also serve as an opportunity to gain valuable intel from each conversation. One way to do this is to ask open-ended questions. What’s keeping them up at night? What challenges or opportunities are they facing? Where do they see their business in five years? Marketing and business development teams can gain invaluable insights when listening rather than talking is the main priority.

Building Client Trust 

When discussing a digital marketing strategy, let your clients know that you’ve geared an approach tailored specifically for them to stay on top of the latest trends, best practices, and industry issues. If a client recognizes that your team has taken the time to generate specific content catered to their needs, they will begin to trust ideas and thoughts you provide. We’re sure you have heard in your personal life that trust is the most important quality in any strong relationship. It’s the same in business. Expressing an interest in your client’s goals, interests, and even hobbies is a great way to build trust. This makes both you and your company seem more approachable and personable to the average customer and will create a sense of comfort with your business.

Communicate Regularly

The phrase “communication is key” could not be more accurate when dealing with clients. They must know you are ready to listen and help out if challenges arise. Remember: if you’re not taking the time to talk to your clients, chances are your competitors are. Something as simple as sending a ‘check-in’ email to see how things are going can create a strong bond between the client and your business. Did you know that 86% of buyers are willing to pay more for great customer experience? This means investing in strong client relationships will pay off in the long term picture. 

At MSM DesignZ, our values are deeply rooted in forming strong client relationships. From client meetings, regular communication, and appreciation posts on social media, we strive to create a great environment for client progress and collaboration. To request a quote, call our main office in Tarrytown at (914) 909-5900. We look forward to working with you!